Material themes

Costumer relations and satisfaction

Transparency in communicating the terms and conditions of products and services, with clear sales practices, including training for banking correspondents on this topic.

Social, environmental, and climate risks

Mechanisms to identify, assess, and mitigate social, environmental, and climate risks in a structured manner across all areas and processes of the Organization, and integrated with the Company’s other risk management processes. This includes maintaining a rigorous verification process for gran...

Data privacy and security

‌‌Ensuring the proper functioning of internal systems and the security of customer information within the data network, while ensuring compliance with the General Data Protection Law (LGPD in Portuguese).

‌Ethics, integrity, and transparency

‌Mechanisms implemented by the Company related to ethics and integrity, as well as communication and accountability regarding internal actions to its stakeholders.

Inovation and technology

‌‌Digital transformation of the Company’s processes and the products it offers, adoption of new technologies with increasing use of AI, and investment in Research and Development (R&D).

Diversity, equity, and inclusion

Issues such as the composition of the workforce and senior management regarding diversity in terms of gender, ethnicity, race, age, people with disabilities, LGBTQIAP+ identity, and other vulnerable groups, serving as an advocate for tolerance.

‌Talent retention and development

‌‌This issue is directly related to the benefits and working conditions offered by the Company, which affect its ability to attract and retain qualified professionals, as reflected in hiring rates and employee turnover. It also involves training and educating employees to develop and enhance...