Sales practices and customer satisfaction

The topic addresses transparency in business practices and clear communication of product and service conditions, including training of bank correspondents on the topic and issues related to customer satisfaction and experience of the product/service provided.

Impacts

Rating
(positive or negative)

Event
(potential or real)

Occurrence
(short or long term)

Impact is
systemic or punctual

Irreversibility
(high, medium, low)

Negative

Real

Mid-term

Systemic

Average

Activity or process in the supply chain that causes the impact

Correspondent banking activity.

Affected Resources/Stakeholders

Shareholders/Investors, Employees, Customers, Banrisul Operations.

Rating
(positive or negative)

Event
(potential or real)

Occurrence
(short or long term)

Impact is
systemic or punctual

Irreversibility
(high, medium, low)

Negative

Real

Short term

One-off

High

Activity or process in the supply chain that causes the impact

Customer indebtedness and compromising the sustainability of the business.

Affected Resources/Stakeholders

Shareholders/Investors, Customers, Banrisul Operations.

Rating
(positive or negative)

Event
(potential or real)

Occurrence
(short or long term)

Impact is
systemic or punctual

Irreversibility
(high, medium, low)

Negative

Real

Short term

One-off

Average

Activity or process in the supply chain that causes the impact

In failures in sales activities.

Affected Resources/Stakeholders

Shareholders/Investors, Employees, Customers, Suppliers, Banrisul Operations.

Rating
(positive or negative)

Event
(potential or real)

Occurrence
(short or long term)

Impact is
systemic or punctual

Irreversibility
(high, medium, low)

Positive

Real

Mid-term

One-off

N/A

Activity or process in the supply chain that causes the impact

Control over IT security systems and personal data use authorization.

Affected Resources/Stakeholders

Shareholders/Investors, Employees, Customers, Suppliers, Banrisul Operations.