Innovation and Technology: digital operations, processes, products and services
Innovation and technology processes generate a series of positive impacts, e.g., increase the security of IT assets, as well as a better use of time by employees to serve customers, decreasing their operational load. Furthermore, this investment allows for financial citizenship, making the financial and payment system more accessible. Lastly, it fosters an increase in revenue as well as in customer satisfaction and loyalty and shows the company’s concern about the topic.
