Quality of customer service and services provided
A good or bad service impacts the Bank. Nowadays, as there are service information rankings that can be easily visualized by the shareholders/ stakeholders, the company’s reputation and revenue are constantly linked to a good service and a good quality of the services provided.
Impacts
It happens where?
The impacts of material issues can happen inside or outside the organization, or both.
It happens where?
Public impacted?
The material themes can relate to different audiences.
Public impacted?
Shareholders/investors
Customers
Employees
Community/society
Suppliers and partners
Government
Environment
Banrisul Operations
Type of impact?
The impacts of material issues can arise directly from the company's activities or indirectly.