Material themes
Sustainable products and business
Offering solutions and products with a positive economic, social and environmental impact. Some examples: credit lines, solutions and products with a social and environmental focus, such as for small businesses, students, the low-income population, access to housing, promoting access to clean en...
Employee development, retention and well-being
The topic is directly related to the benefits and working conditions offered by the company, which have an impact on its ability to attract and retain qualified professionals, reflecting on hiring rates and staff turnover. Issues such as the prevention of occupational illnesses are also addresse...
Diversity and inclusion
Issues such as the composition of the workforce and senior management on gender diversity, ethnicity, race and age group, PwDs, LGBTQIA+ identity and other vulnerable groups.
Inovation and technology
Innovation in the Company’s processes, adoption of new technologies, information security, research and development (R&D), digital transformation of processes and products.
Ethics, transparency and compliance
Mechanisms applied by the company relating to ethics, integrity and anti-corruption, as well as communication and accountability for internal actions to its stakeholders. It also includes compliance with market practices and sector regulations.
Data privacy and security
The proper functioning of internal systems and the security of customer information on the data network, ensuring compliance with the Brazilian General Data Protection Law (LGPD).
Financial inclusion and education
Contribution to raising awareness among customers and non-customers about financial education and the conscious use of money, and offering support and facilitated tools to expand access to financial products and services.
Climate change
The company’s strategy, governance and climate risk management for adaptation and resilience to the consequences of climate change for the business, such as storms, water shortages and new regulations.