Inovation and technology
Innovation in the Company’s processes, adoption of new technologies, information security, research and development (R&D), digital transformation of processes and products.
Impacts
Potential loss of market share and competitiveness
|
Classification Positive or Negative |
Event Potential or Actual |
For negative impacts Activity, production chain process or business relationship that causes the impact |
Resources/Stakeholders Affected |
|---|---|---|---|
| Negative | Potential | Maintaining information security. | Company and shareholders. |
Damage to the Company's image
|
Classification Positive or Negative |
Event Potential or Actual |
For negative impacts Activity, production chain process or business relationship that causes the impact |
Resources/Stakeholders Affected |
|---|---|---|---|
| Negative | Potential | Maintaining information security. | Company. |
Loss of security certifications
|
Classification Positive or Negative |
Event Potential or Actual |
For negative impacts Activity, production chain process or business relationship that causes the impact |
Resources/Stakeholders Affected |
|---|---|---|---|
| Negative | Potential | Provision of human and material resources to maintain certifications. | Company and shareholders. |
Increase in the number of frauds committed
|
Classification Positive or Negative |
Event Potential or Actual |
For negative impacts Activity, production chain process or business relationship that causes the impact |
Resources/Stakeholders Affected |
|---|---|---|---|
| Negative | Potential | Fraud prevention and monitoring. | Company and shareholders. |
Perception of trust in digital channels
|
Classification Positive or Negative |
Event Potential or Actual |
For negative impacts Activity, production chain process or business relationship that causes the impact |
Resources/Stakeholders Affected |
|---|---|---|---|
| Positive | Potential | - | Company and shareholders. |
Optimisation and efficiency of processes
|
Classification Positive or Negative |
Event Potential or Actual |
For negative impacts Activity, production chain process or business relationship that causes the impact |
Resources/Stakeholders Affected |
|---|---|---|---|
| Positive | Actual | - | Customers and employees. |