Ethics, integrity, and transparency
Mechanisms implemented by the Company related to ethics and integrity, as well as communication and accountability regarding internal actions to its stakeholders.
|
Material topics |
GRI Indicators |
Impacts |
Resources / stakeholders affected |
|---|---|---|---|
| Ethics, integrity, and transparency |
GRI 3: Material Topics 2021 GRI SASB: Commercial Banks 2018205: Anti-corruption 2016 |
Our structured approach to governance and controls has generated positive impacts, evidenced by improved information compliance and more accurate business decisions, besides strengthening the Institution’s credibility—a central element for sustainability and stakeholder relations. In the context of internal and external relations, potential negative impacts include cases of moral and/or sexual harassment, racial discrimination, and homophobia and transphobia, which, if they materialize, can affect the work environment, relations between managers, employees, and customers, and the institution’s reputation, requiring continuous monitoring, effective whistleblowing channels, and consistent preventive measures. Negative impacts may stem from sanctions for non-compliance with industry regulations, with financial consequences of fines and potential reputational damage, as well as from cases of corruption, which weaken internal control and compliance systems and may compromise their credibility. | Shareholders and investors; customers; employees; suppliers and partners; Company operations; regulatory body. |