All employees receive training on the Code of Conduct and Ethics and on Anti-Corruption. Banrisul has other institutional policies and makes a whistleblowing channel available both on the internal and external websites.<\/p>\n\n\n\n
Banrisul’s Whistleblowing Channel is a communication tool that allows employees, customers, users, partners or suppliers to report possible misconduct of any nature related to the Institution’s activities that affect its reputation and violate its internal controls and Banrisul\u2019s Compliance Program.<\/p>\n\n\n\n
The Whistleblowing Channel recorded stable figures in 2018 and 2019, receiving 155 and 153 reports, respectively. In the following years, the number of reports spiked significantly to 536 in 2020 and 433 in 2021. This increase had two main reasons: first, the Institution made a channel available to external stakeholders, offering more visibility, thus increasing the number of reports; and second, the pandemic, which altered the service routine at the branches, leading Customers to use this channel to request information from the Bank.
In 2022, there was a significant reduction, only 234 contacts were made, reflecting the acculturation of the correct use of the channel.<\/p>\n","protected":false},"featured_media":0,"template":"","categoria_indicadores":[1444],"codigo":[1475],"empresas":[],"ano_indicador":[1520],"class_list":["post-5098","indicador","type-indicador","status-publish","hentry","categoria_indicadores-overall-content","codigo-gri-2-26-en","ano_indicador-2022-en"],"acf":[],"yoast_head":"\n