Innovation and Technology: digital operations, processes, products and services
Innovation and technology processes generate a series of positive impacts, e.g., increase the security of IT assets, as well as a better use of time by employees to serve customers, decreasing their operational load. Furthermore, this investment allows for financial citizenship, making the financial and payment system more accessible. Lastly, it fosters an increase in revenue as well as in customer satisfaction and loyalty and shows the company’s concern about the topic.
Impacts
It happens where?
The impacts of material issues can happen inside or outside the organization, or both.
It happens where?
Public impacted?
The material themes can relate to different audiences.
Public impacted?
Shareholders/investors
Customers
Community/society
Suppliers and partners
Government
Banrisul Operations
Type of impact?
The impacts of material issues can arise directly from the company's activities or indirectly.