{"id":6788,"date":"2025-07-18T11:10:46","date_gmt":"2025-07-18T14:10:46","guid":{"rendered":"https:\/\/banrisul.centralesg.com.br\/?post_type=indicador&#038;p=6788"},"modified":"2025-10-22T15:50:12","modified_gmt":"2025-10-22T18:50:12","slug":"substantiated-complaints-concerning-breaches-of-customer-privacy-and-losses-of-customer-data-2","status":"publish","type":"indicador","link":"http:\/\/banrisul.centralesg.com.br\/en\/indicadores\/substantiated-complaints-concerning-breaches-of-customer-privacy-and-losses-of-customer-data-2\/","title":{"rendered":"Substantiated complaints concerning breaches of customer privacy and losses of customer data\u00a0"},"content":{"rendered":"\n<p><strong>418-1 a) Total number of substantiated complaints received concerning breaches of customer privacy, categorized by:<\/strong><\/p>\n\n\n\n<p><strong>i) complaints received from outside parties and substantiated by the organization;<\/strong><\/p>\n\n\n\n<p><strong>ii) complaints from regulatory bodies.<\/strong><\/p>\n\n\n\n<p><strong>418-1<\/strong> <strong>b) Total number of leaks, thefts, or losses of customer data that have been identified.<\/strong><\/p>\n\n\n\n<p><strong>418-1<\/strong> <strong>c) If the organization has not identified any substantiated complaints, a brief statement to that effect will suffice.<\/strong><\/p>\n\n\n\n<div class=\"wpdt-c row wpDataTableContainerSimpleTable wpDataTables wpDataTablesWrapper\n\"\n    >\n        <table id=\"wpdtSimpleTable-423\"\n           style=\"border-collapse:collapse;\n                   border-spacing:0px;\"\n           class=\"wpdtSimpleTable wpDataTable\"\n           data-column=\"3\"\n           data-rows=\"3\"\n           data-wpID=\"423\"\n           data-responsive=\"0\"\n           data-has-header=\"1\">\n\n                    <thead>        <tr class=\"wpdt-cell-row \" >\n                            <th class=\"wpdt-cell wpdt-bold wpdt-merged-cell \"\n                 colspan=\"3\"  rowspan=\"1\"                 data-cell-id=\"A1\"\n                data-col-index=\"0\"\n                data-row-index=\"0\"\n                style=\" width:100%;                padding:10px;\n                \"\n                >\n                                Total number of substantiated complaints received concerning breaches of customer privacy\u00b2 \u00b3                <\/th>\n                                                                <\/tr>\n                    <tbody>        <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell  wpdt-empty-cell \"\n                                    data-cell-id=\"A2\"\n                data-col-index=\"0\"\n                data-row-index=\"1\"\n                style=\"                padding:10px;\n                \"\n                >\n                                                <\/td>\n                                            <td class=\"wpdt-cell wpdt-bold\"\n                                    data-cell-id=\"B2\"\n                data-col-index=\"1\"\n                data-row-index=\"1\"\n                style=\"                padding:10px;\n                \"\n                >\n                                2023                <\/td>\n                                            <td class=\"wpdt-cell wpdt-bold\"\n                                    data-cell-id=\"C2\"\n                data-col-index=\"2\"\n                data-row-index=\"1\"\n                style=\"                padding:10px;\n                \"\n                >\n                                2024                <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"A3\"\n                data-col-index=\"0\"\n                data-row-index=\"2\"\n                style=\"                padding:10px;\n                \"\n                >\n                                Complaints received from outside parties and substantiated by the organization\u00b9                <\/td>\n                                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"B3\"\n                data-col-index=\"1\"\n                data-row-index=\"2\"\n                style=\"                padding:10px;\n                \"\n                >\n                                7                <\/td>\n                                            <td class=\"wpdt-cell \"\n                                    data-cell-id=\"C3\"\n                data-col-index=\"2\"\n                data-row-index=\"2\"\n                style=\"                padding:10px;\n                \"\n                >\n                                3                <\/td>\n                                        <\/tr>\n                    <\/table>\n<\/div><style id='wpdt-custom-style-423'>\nthead sub, thead sup{\n    color: #fff;\n}<\/style>\n<style>\n\/* th background color *\/\n.wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable.bt[data-has-header='1'] td.wpdt-header-classes,\n.wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable thead th,\n.wpdt-c .wpDataTablesWrapper table.wpDataTable thead th,\n.wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting {\n\tbackground-color: #673AB7 !important;\n    background-image: none !important;\n}\n\/* th font color *\/\n.wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable.bt[data-has-header='1'] td.wpdt-header-classes,\n.wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable thead th,\n.wpdt-c .wpDataTablesWrapper table.wpDataTable thead th {\n\tcolor: #FFFFFF !important;\n}\n.wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting:after,\n.wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting_asc:after {\n\tborder-bottom-color: #FFFFFF !important;\n}\n.wpdt-c .wpDataTablesWrapper table.wpDataTable thead th.sorting_desc:after {\n\tborder-top-color: #FFFFFF !important;\n}\n\n\/* table font size *\/\n.wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable,\n.wpdt-c .wpDataTablesWrapper table.wpDataTable {\n    font-size:16px !important;\n}\n \n<\/style>\n\n\n\n\n<p>\u00b9 The Ombudsman\u2019s Office classifies the complaints received by its channels into topic, item and root cause. Regarding subject, , there is a \u201cbank secrecy&#8221; item, which is under the topic &#8220;other subjects&#8221; and the root cause &#8220;LGPD&#8221; (Brazilian General Data Protection Law). In 2024, three customer complaints involving banking secrecy and\/or the LGPD were filed with the Ombudsman&#8217;s Office, including external bodies, all classified as unsubstantiated; there are also complaints filed with the Central Bank of Brazil, classified as substantiated or it is not carried out by the Central Bank itself.<\/p>\n\n\n\n<p>\u00b2 In 2024, the Ombudsman\u2019s Office did not receive any requests from regulatory agencies, only from the Central Bank.&nbsp;The complaint received via the Central Bank, however, was dismissed by that body.<\/p>\n\n\n\n<p>\u00b3 None of the three complaints received via the Ombudsman\u2019s service channels classified under the item \u201cTotal number of leaks, thefts or losses of customer data that have been identified\u201d or under the LGPD root cause, were considered substantiated. I.e. , no data breach was identified while handling these complaints.<\/p>\n","protected":false},"featured_media":0,"template":"","categoria_indicadores":[1483],"codigo":[1345],"empresas":[],"ano_indicador":[1724],"class_list":["post-6788","indicador","type-indicador","status-publish","hentry","categoria_indicadores-material-topic-data-privacy-and-security","codigo-gri-418-1-en","ano_indicador-2024-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Substantiated complaints concerning breaches of customer privacy and losses of customer data\u00a0 - Banrisul<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Substantiated complaints concerning breaches of customer privacy and losses of customer data\u00a0 - Banrisul\" \/>\n<meta property=\"og:description\" content=\"418-1 a) Total number of substantiated complaints received concerning breaches of customer privacy, categorized by: i) complaints received from outside parties and substantiated by the organization; 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