{"id":6750,"date":"2025-07-18T11:10:47","date_gmt":"2025-07-18T14:10:47","guid":{"rendered":"https:\/\/banrisul.centralesg.com.br\/?post_type=indicador&p=6750"},"modified":"2025-10-08T16:26:18","modified_gmt":"2025-10-08T19:26:18","slug":"management-of-material-topics","status":"publish","type":"indicador","link":"http:\/\/banrisul.centralesg.com.br\/en\/indicadores\/management-of-material-topics\/","title":{"rendered":"Management of material topics"},"content":{"rendered":"\n

3-3 a) Describe the actual and potential, negative and positive impacts on the economy, environment, and people, including impacts on their human rights; <\/strong>\u00a0<\/p>\n\n\n\n

3-3 b) Report whether the organization is involved with the negative impacts through its activities or as a result of its business relationships, and describe the activities or business relationships; \u00a0<\/strong><\/p>\n\n\n\n

The answers to this content are available on the \u201cImpacts\u201d section, on the material topics<\/a> page.<\/p>\n\n\n\n

<\/p>\n\n\n\n

3-3 <\/strong>c) Describe its policies or commitments regarding the material topic;<\/strong><\/p>\n\n\n\n

Our Information and Cybersecurity Policy follows international standards and is reviewed annually, with guidelines for continuous monitoring, operation of the Security Operations Center (SOC), engagement with suppliers, and constant updates to channel and system protection tools. We also operate an Identity Management system and maintain fraud prevention structure, actively participating in working groups at the Central Bank and Febraban.<\/p>\n\n\n\n

Innovation is a strategic pillar for sustainable development, competitiveness, and value creation for society. Our initiatives are aligned with international frameworks, such as the United Nations Sustainable Development Goals (SDGs), particularly SDG 9 (Industry, Innovation, and Infrastructure) and SDG 17 (Partnerships for the Goals), as well as the Oslo Manual and the best practices recommended by the Ministry of Science, Technology, and Innovation.<\/p>\n\n\n\n


3-3 d) Describe actions taken to manage the topic and related impacts, including:\u00a0<\/strong><\/p>\n\n\n\n

3-3 d) i) actions to prevent or mitigate potential negative impacts;<\/strong><\/p>\n\n\n\n

In 2024, we implemented an agile and flexible model for the approval and execution of innovation projects, through simplified workflows, criteria for prioritizing initiatives and performance indicators to measure the initiatives\u2019 impacts and effectiveness.<\/p>\n\n\n\n

The Innovation Unit conducts periodic assessments to identify and mitigate potential risks associated with projects, ensuring that negative impacts are minimized and that initiatives are aligned with the sustainability and corporate responsibility principles.<\/p>\n\n\n\n

<\/p>\n\n\n\n

3-3 d) ii) actions to address actual negative impacts, including actions to provide for or cooperate in their remediation;<\/strong><\/p>\n\n\n\n

In the field of information security, we have taken a proactive stance in the face of growing social engineering attacks, which now also leverage AI to deceive users. Our awareness campaigns, such as the \u201cSafe Internet Day\u201d and \u201cDigital Security Week,\u201d were strengthened in partnership with Febraban. We also renewed our PCI DSS certification under version 4.0.1, ensuring secure card operations within the Vero network and the responsible handling of sensitive data.<\/p>\n\n\n\n

Other measures included the 24\/7 monitoring of suspected transactions, the operation of an Identity Management system and a fraud prevention structure, actively participating in working groups at the Central Bank and Febraban.<\/p>\n\n\n\n

<\/p>\n\n\n\n

3-3 d) iii<\/strong>) actions to manage actual and potential positive impacts;<\/strong><\/p>\n\n\n\n

Relevant measures include participating in technology-related events and receiving awards for outstanding solutions on security, as well as adopting initiatives such as replacing the workstation fleet and implementing the Collaborative Platform in the branch network.<\/p>\n\n\n\n

<\/p>\n\n\n\n

3-3 e) Report the following information about tracking the effectiveness of the actions taken:<\/strong>\u00a0<\/p>\n\n\n\n

3-3 e) i) processes used to track the effectiveness of the actions;<\/strong><\/p>\n\n\n\n

The processes used to track the effectiveness of the actions include monitoring feedback from business channels, feedback from direct and indirect partners and periodic evaluations based on the application of UX targets, aimed at improving usability, satisfaction and user engagement.<\/p>\n\n\n\n

<\/p>\n\n\n\n

3-3 e) ii<\/strong>) goals, targets, and indicators used to evaluate progress;<\/strong><\/p>\n\n\n\n

Among the main objectives of our innovation programs are the development of new technologies and digital channels focused on customer experience, as well as governance over the implementation, prioritization, and delivery of digital journeys.<\/p>\n\n\n\n

The 2024 targets include preparing internal process manuals for the unit; structuring projects to optimize (automate or eliminate) unit processes; reducing the value of the set of contracts tendered and renewed; and ensuring that there are no relevant information security incidents.<\/p>\n\n\n\n


3-3 e) ii<\/strong>i) the effectiveness of the actions, including progress toward the goals and targets;<\/strong><\/p>\n\n\n\n

On the financial innovation front, our progress towards our 2024 goals fell short of our expectations; because, although the topic is strategic for the Bank, it has not yet been consolidated as a discipline within the Institution.<\/p>\n\n\n\n

The verification of the effectiveness of the actions is carried out through feedback from business areas and other stakeholders, the positive reputation of digital solutions and monitoring of indicators related to the Bank\u2019s infrastructure.<\/p>\n\n\n\n

<\/p>\n\n\n\n

3-3 e) iv)<\/strong> lessons learned and how these have been incorporated into the organization\u2019s operational policies and procedures;<\/strong><\/p>\n\n\n\n

Due to the need to strengthen the innovation culture and further develop the topic within the Institution, the main lesson learned in 2024 was the importance of developing more detailed actions and reducing the number of initiatives while deepening the relevance and impact of each delivery.<\/p>\n\n\n\n

Lessons learned are first shared with internal teams and then documented in internal materials, corporate rules or Institutional Policies.<\/p>\n\n\n\n

<\/p>\n\n\n\n

3-<\/strong>3 f) Describe how engagement with stakeholders has informed the actions taken (3-3-d) and how it has informed whether the actions have been effective (3-3-e).<\/strong><\/p>\n\n\n\n

Actively listening to our customers, combined with frequent meetings with partner areas and decision-making bodies, is essential for informing the development of solutions and measures that meet actual market needs.<\/p>\n\n\n\n

The measures taken based on feedback, as well as the results obtained, are presented at meetings with partner departments, to collegiate bodies and during the review meeting. The information then presented are made available for consultation on Sharepoint, where an email address is presented for the team to send questions, feedback or requests for additional information.<\/p>\n","protected":false},"featured_media":0,"template":"","categoria_indicadores":[1494],"codigo":[1726],"empresas":[],"ano_indicador":[1724],"class_list":["post-6750","indicador","type-indicador","status-publish","hentry","categoria_indicadores-material-topic-inovation-and-technology","codigo-gri-3-3-en-2","ano_indicador-2024-en"],"acf":[],"yoast_head":"\nManagement of material topics - Banrisul<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Management of material topics - Banrisul\" \/>\n<meta property=\"og:description\" content=\"3-3 a) Describe the actual and potential, negative and positive impacts on the economy, environment, and people, including impacts on their human rights; 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