{"id":6742,"date":"2025-07-18T11:10:47","date_gmt":"2025-07-18T14:10:47","guid":{"rendered":"https:\/\/banrisul.centralesg.com.br\/?post_type=indicador&#038;p=6742"},"modified":"2025-10-22T15:42:05","modified_gmt":"2025-10-22T18:42:05","slug":"processes-to-remediate-negative-impacts-2","status":"publish","type":"indicador","link":"http:\/\/banrisul.centralesg.com.br\/en\/indicadores\/processes-to-remediate-negative-impacts-2\/","title":{"rendered":"Processes to remediate negative impacts"},"content":{"rendered":"\n<p><strong>2-25 a) Describe its commitments to provide for or cooperate in the remediation of negative impacts that the organization identifies it has caused or contributed to; &nbsp;<\/strong><\/p>\n\n\n\n<p>Our goal is to move toward integrated management and to establish monitoring and actions aimed at mitigating negative impacts and enhancing positive ones.<br>In 2024, we launched a workstream to map the impacts generated by the organization\u2019s activities, including credit offerings and investment solutions, other financial services, administrative processes, and institutional initiatives. The goal was to identify the impacts resulting from all of the Organization\u2019s operations.<\/p>\n\n\n\n<p><strong>2-25 b) Describe its approach to identify and address grievances, including the grievance mechanisms that the organization has established or participates in;&nbsp;<\/strong><\/p>\n\n\n\n<p>The monitoring of negative perceptions is decentralized, according to the target audience and the source of information. Our mapped processes mainly include inquiries from shareholders or financial market professionals received through the \u201cContact IR\u201d channel, or from market analysts by email. Inquiries from the general public are made through the Ombudsman service channels, which are received and handled by product and service managers. We also monitor the Complaints Ranking of the Central Bank of Brazil, which consists of public complaints registered through its service channels (internet, correspondence, in person or by telephone).<\/p>\n\n\n\n<p><strong>2-25 c) Describe other processes by which the organization provides for or cooperates in the remediation of negative impacts that it identifies it has caused or contributed to; &nbsp;<\/strong><\/p>\n\n\n\n<p>We also identify and mitigate potential social, environmental, and climate damage caused by our activities, focusing mainly on rural loans through financing projects and budgets that are developed according to technical recommendations, considering sustainable practices that are appropriate for meeting local producers\u2019 realities.<\/p>\n\n\n\n<p>Therefore, we conduct a social and environmental compliance analysis prior to granting rural loans, making this one of our key control measures. This analysis checks if there are any restrictions related to the area or borrower, including factors such as overlapping with indigenous lands, preservation areas, deforestation activities, environmental embargoes (IBAMA\/ICMBio), and listings for slave-like labor, among others.<br><br>If actual negative impacts are identified, our internal mechanisms allow us to respond in the right proportion to the severity of the situation which also includes, as applicable, interrupting the business relationship. To advance in this process, we plan to implement social and environmental compliance measures to be followed after the loans have been granted, aimed at monitoring of the operation during the borrower\u2019s production cycle.<\/p>\n\n\n\n<p><br><strong>2-2<\/strong><strong>5 d) Describe how the stakeholders who are the intended users of the grievance mechanisms are involved in the design, review, operation, and improvement of these mechanisms;<\/strong><\/p>\n\n\n\n<p>We assess all filed reports and, if they involve corruption, they are forwarded to senior management committees. If the reports involve any of the Company\u2019s employees, they are analyzed by the Ethics Committee for appropriate deliberations. Semiannual reports are prepared for the Whistleblowing Channel, containing quantitative and qualitative filing data and the analyses that were conducted by the channel, helping the Bank identify possible improvements to its internal processes. Annually, the Internal Controls and Compliance Report is also shared with senior management, demonstrating our commitment to continuously improving procedures and following best governance practices.<\/p>\n\n\n\n<p><strong>2-25<\/strong><strong> e) Describe how the organization tracks the effectiveness of the grievance mechanisms and other remediation processes, and report examples of their effectiveness, including stakeholder feedback.<\/strong><\/p>\n\n\n\n<p>Banrisul\u2019s Ombudsman department views complaints as an opportunity to revise not only its own processes, but also detect the improvements and corrective measures that are needed for the Institution\u2019s products and services.<\/p>\n\n\n\n<p>Through the Integrity Program, we carry out an extensive annual assessment of planned actions, aimed at identifying actual and potential impacts. This ongoing analysis is essential for maintaining our commitment to constantly improving and enhancing our governance and management practices.<\/p>\n\n\n\n<p>Relevant improvements are presented to the external stakeholders through the Ombudsman\u2019s Biannual Report, published on Banrisul\u2019s website.<\/p>\n","protected":false},"featured_media":0,"template":"","categoria_indicadores":[1444],"codigo":[1676],"empresas":[],"ano_indicador":[1724],"class_list":["post-6742","indicador","type-indicador","status-publish","hentry","categoria_indicadores-overall-content","codigo-gri-2-25-2","ano_indicador-2024-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Processes to remediate negative impacts - Banrisul<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Processes to remediate negative impacts - Banrisul\" \/>\n<meta property=\"og:description\" content=\"2-25 a) Describe its commitments to provide for or cooperate in the remediation of negative impacts that the organization identifies it has caused or contributed to; 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