{"id":6171,"date":"2024-08-01T17:33:58","date_gmt":"2024-08-01T20:33:58","guid":{"rendered":"https:\/\/banrisul.centralesg.com.br\/indicadores\/iniciativas-para-melhorar-o-acesso-dos-servicos-financeiros-para-pessoas-desfavorecidas-2\/"},"modified":"2025-09-26T18:15:45","modified_gmt":"2025-09-26T21:15:45","slug":"iniciativas-para-melhorar-o-acesso-dos-servicos-financeiros-para-pessoas-desfavorecidas-2","status":"publish","type":"indicador","link":"http:\/\/banrisul.centralesg.com.br\/en\/indicadores\/iniciativas-para-melhorar-o-acesso-dos-servicos-financeiros-para-pessoas-desfavorecidas-2\/","title":{"rendered":"Initiatives to improve access to financial services for disadvantaged people"},"content":{"rendered":"\n
\n \n\n \n \n \n \n \n \n \n \n
\n Target disadvantaged group <\/th>\n \n Degree to which it is applied across the Institution1 <\/th>\n \n Progress made towards the initiative2 <\/th>\n <\/tr>\n
\n People with Disabilities <\/td>\n \n Adjustments related to NBR 9050\/2000. <\/td>\n \n The NBR 9050\/2000 standard has undergone periodic revisions to keep up with technological advances and social demands, seeking to guarantee accessibility for all people. The last update was in 2020 and incorporates amendment no. 1, of January 25, 2021. The Bank has been working to adapt its service units, making the necessary adjustments during these updates. <\/td>\n <\/tr>\n
\n People with visual impairments. <\/td>\n \n Voice communication systems in all Banrisul's ATMs, complying with NBR 15250\/2005. <\/td>\n \n Already available in all ATMs. <\/td>\n <\/tr>\n
\n People with visual impairments. <\/td>\n \n Use of an internally developed publisher to create the Banrisul Group's websites. The first external website we published using this publisher was the Banrisul Cons\u00f3rcio website, in 2018; six others followed. To make it easier to use the alt tag feature, a mandatory field has been added to provide image descriptions. <\/td>\n \n In 2022 and 2023, we published the new websites of Banrisul Corretora de Seguros and Vero, were created automatically with this tag. <\/td>\n <\/tr>\n
\n People with Disabilities <\/td>\n \n In 2022, 92% of the branches complied with the standard. With the closure of branches, 87% of branches were in compliance at the end of 2023. <\/td>\n \n In 2023, activities were carried out to strongly disseminate the standards and SARB 004, issued by the Brazilian Federation of Banks (Febraban, in Portuguese), including two webinars to raise awareness and provide guidance to the branch network. <\/td>\n <\/tr>\n
\n People with hearing impairments. <\/td>\n \n At the end of 2021, the Bank had 1,296 employees trained in Libras (Brazilian sign language) and aimed to have at least two employees that know Libras at each branch. <\/td>\n \n In 2023, 107 employees were trained in Libras, bringing the total number of employees trained in Brazilian sign language to 1,283 by year-end. The Bank hired a company to provide translation and interpreting services in Libras for internal and external audiences, including events, training and meetings, based on a needs survey. <\/td>\n <\/tr>\n
\n People with Disabilities <\/td>\n \n By the end of 2021, 30% of employees were trained. By the end of 2023, 43.96% of the workforce had completed the Distance-Learning Accessibility course. <\/td>\n \n By the end of 2023, the number of employees trained increased to 4,008, 992 of whom took the course during 2023. <\/td>\n <\/tr>\n
\n People with visual impairments. <\/td>\n \n In compliance with the Febraban regulations, Banrisul developed projects to integrate Internet Banking channels into the NVDA (NonVisual Desktop Access) screen reader. The first major IT project addressed the revision of the installation screens of Banrisul\u2019s Complement and Extension and the Trusteer Rapport security tool, as well as all the screens after customer authentication in the Internet Banking channels and general changes to the structure of the channels, in order to allow the complete reading of the items described on all the screens and confirmation windows contained in the channels. In addition to the revision, this project included enabling NVDA basic navigation keys during the access journey in the Bank's Internet Banking channels. <\/td>\n \n The first major accessibility project in the Internet Banking channels began in March 2021 and, until its completion , in November 2023, featured periodic gradual deliveries, as well as the complete integration of the NVDA reader into the channels. <\/td>\n <\/tr>\n <\/table>\n<\/div>