{"id":6163,"date":"2024-08-01T15:45:08","date_gmt":"2024-08-01T18:45:08","guid":{"rendered":"https:\/\/banrisul.centralesg.com.br\/indicadores\/queixas-comprovadas-relativas-a-violacao-da-privacidade-e-perda-de-dados-de-clientes-3\/"},"modified":"2025-09-26T18:12:52","modified_gmt":"2025-09-26T21:12:52","slug":"queixas-comprovadas-relativas-a-violacao-da-privacidade-e-perda-de-dados-de-clientes-3","status":"publish","type":"indicador","link":"http:\/\/banrisul.centralesg.com.br\/en\/indicadores\/queixas-comprovadas-relativas-a-violacao-da-privacidade-e-perda-de-dados-de-clientes-3\/","title":{"rendered":"Substantiated complaints concerning breaches of customer privacy and losses of customer data"},"content":{"rendered":"\n<p><strong>418-1 a) Total number of substantiated complaints received concerning breaches of customer privacy, categorized by:<\/strong><\/p>\n\n\n\n<p><strong>418-1 a) i) complaints received from outside parties and substantiated by the organization;<\/strong><\/p>\n\n\n\n<p>Seven customer complaints involving banking secrecy and\/or the LGPD were filed with the Ombudsman&#8217;s Office this year, including external bodies.<\/p>\n\n\n\n<p><strong>418-1 a) ii) complaints from regulatory bodies.<\/strong><\/p>\n\n\n\n<p>The Ombudsman&#8217;s Office did not receive any complaints from regulatory agencies, only two from the Central Bank of Brazil, which were also dismissed, i.e., no data breach was identified while handling these complaints.<\/p>\n\n\n\n<p><strong>418-1 b) Total number of identified leaks, thefts, or losses of customer data.<\/strong><\/p>\n\n\n\n<p>&nbsp;All complaints were classified as unsubstantiated. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<\/p>\n\n\n\n<p><strong>418-1 c) If the organization has not identified any substantiated complaints, a brief statement of this fact is sufficient.<\/strong><\/p>\n\n\n\n<p>Substantiated complaints were identified, as reported in the previous items.<\/p>\n","protected":false},"featured_media":0,"template":"","categoria_indicadores":[1483],"codigo":[1345],"empresas":[],"ano_indicador":[1546],"class_list":["post-6163","indicador","type-indicador","status-publish","hentry","categoria_indicadores-material-topic-data-privacy-and-security","codigo-gri-418-1-en","ano_indicador-2023-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Substantiated complaints concerning breaches of customer privacy and losses of customer data - Banrisul<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Substantiated complaints concerning breaches of customer privacy and losses of customer data - Banrisul\" \/>\n<meta property=\"og:description\" content=\"418-1 a) Total number of substantiated complaints received concerning breaches of customer privacy, categorized by: 418-1 a) i) complaints received from outside parties and substantiated by the organization; Seven customer complaints involving banking secrecy and\/or the LGPD were filed with the Ombudsman&#8217;s Office this year, including external bodies. 418-1 a) ii) complaints from regulatory bodies. 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