{"id":5039,"date":"2023-11-08T17:06:34","date_gmt":"2023-11-08T20:06:34","guid":{"rendered":"https:\/\/banrisul.centralesg.com.br\/indicadores\/initiatives-to-improve-the-access-to-financial-services-for-disadvantaged-people\/"},"modified":"2025-01-30T16:31:57","modified_gmt":"2025-01-30T19:31:57","slug":"initiatives-to-improve-the-access-to-financial-services-for-disadvantaged-people","status":"publish","type":"indicador","link":"http:\/\/banrisul.centralesg.com.br\/en\/indicadores\/initiatives-to-improve-the-access-to-financial-services-for-disadvantaged-people\/","title":{"rendered":"Initiatives to improve the access to financial services for disadvantaged people"},"content":{"rendered":"\n

Initiatives to improve the access to financial services for disadvanteged people<\/h3>\n
\n \n\n \n \n \n \n \n \n \n \n \n
\n Target disadvantaged group <\/td>\n \n Degree to which it is applied across the Institution <\/td>\n \n Progress made towards the initiative <\/td>\n <\/tr>\n
\n Persons with disabilities <\/td>\n \n Process of mapping and improving the granting and renewal of technical opinions, declaring the correct application of pertinent to Architectural Accessibility of the buildings, in the case of Banrisul Branches, mainly in compliance with NBR 9050\/2000. <\/td>\n \n Process started at the end of 2021. <\/td>\n <\/tr>\n
\n People with Visual Impairments <\/td>\n \n Development of improvement in the voice communication systems in all Banrisul's most recently acquired ATMs, complying NBR 15250\/2005. <\/td>\n \n Process started in 2019 and is currently in approval phase <\/td>\n <\/tr>\n
\n People with Visual Impairments <\/td>\n \n As of 2018, audio description resources have been applied to Banrisul Group\u2019s main websites to allow accessibility in compliance with the Brazilian Inclusion Law, SARB 01 - W3C Accessibility. <\/td>\n \n The description of images is already mandatory when posting pictures on the websites of Corretora de Valores, Cons\u00f3rcio Banrisul, BAGERGS, Novo seja Vero, Banricard and the Promotional Website. This is being implemented on the Banrisul Portal. <\/td>\n <\/tr>\n
\n Persons with Disabilities <\/td>\n \n Since 2014, the Bank has continued to install the Accessible Desk, which is adapted\/lowered furniture for priority\/preferential service in all Banrisul branches, especially designed for wheelchair users or people with dwarfism. Compliance with Decree Law 5296\/2004. <\/td>\n \n Monitored in 2021, in compliance with the regulation. <\/td>\n <\/tr>\n
\n People with hearing impairments <\/td>\n \n Since 2008, Banrisul has trained employees to ensure they know the Brazilian Sign Language (Libras) to provide services to deaf and hard of hearing customers in its branches. The initiative complies with current regulations. <\/td>\n \n In 2021, the Bank recorded 1,296 trained employees, seeking to have at least two employees that know Libras at each of its branches. <\/td>\n <\/tr>\n
\n People with Visual Impairments <\/td>\n \n As of 2018, Banrisul started to make the Debit and Credit Card Kit available to all its visually impaired customers. In addition to the traditional plastic card, the kit has information in Braille System and in Enlarged Font. <\/td>\n \n Every visually impaired customer duly registered at BAL already receives the card with tactile or visually enlarged accessibilities. More than 2,000 debit cards have already been issued from a base of about 1500 customers. <\/td>\n <\/tr>\n
\n Persons with Disabilities <\/td>\n \n In 2014, the Bank launched the Accessibility distance learning program geared towards informing about the people with disabilities group and informing the staff about the best service practices and resources that can be offered to people\/customers with disabilities or reduced mobility at Banrisul, with the aim of ensuring the inclusion of this public in the banking universe. The program seeks to comply with the regulations on Priority Service. <\/td>\n \n Approximately 30% of active employees had already taken the course in 2021. <\/td>\n <\/tr>\n
\n People with visual impairments <\/td>\n \n The Banrisul Digital app has been following all the rules and development protocols to ensure accessibility to people with visual impairments, complying with SARB 01 and best market practices. <\/td>\n \n The Banrisul Digital Application is being developed so that all the services that have been or will be implemented have 100% accessibility in both IOS and Android systems. <\/td>\n <\/tr>\n <\/table>\n<\/div>