{"id":5034,"date":"2023-11-08T17:06:34","date_gmt":"2023-11-08T20:06:34","guid":{"rendered":"https:\/\/banrisul.centralesg.com.br\/indicadores\/substantiated-complaints-concerningbreaches-of-customer-privacy-and-losses-of-customer-data\/"},"modified":"2025-01-30T16:30:27","modified_gmt":"2025-01-30T19:30:27","slug":"substantiated-complaints-concerningbreaches-of-customer-privacy-and-losses-of-customer-data","status":"publish","type":"indicador","link":"http:\/\/banrisul.centralesg.com.br\/en\/indicadores\/substantiated-complaints-concerningbreaches-of-customer-privacy-and-losses-of-customer-data\/","title":{"rendered":"Substantiated complaints concerningbreaches of customer privacy and losses of customer data"},"content":{"rendered":"\n<p>Claims received through specific channels are classified according to the topic, item and root cause. For the matter of the present form, there is the item \u201cbanking secrecy,\u201d which belongs to the topic \u201cother topics,\u201d existing for a longer period and the \u201cLGPD\u201d (General Data Protection Act) root cause, created in 2022. In 2021, three customer demands were classified as \u201cbanking secrecy\u201d, including external agencies. However, all of them were classified as unfounded, that is, the allegation of data breach was not proven in any of the claims.&nbsp;In addition, no claim was received from a regulatory agency, only from a regulatory entity (Bacen). However, no claim received through this channel in 2021 was related to breach of customer privacy. Furthermore, no leakage, theft or loss of customer data was identified.<\/p>\n","protected":false},"featured_media":0,"template":"","categoria_indicadores":[1342],"codigo":[1345],"empresas":[],"ano_indicador":[1519],"class_list":["post-5034","indicador","type-indicador","status-publish","hentry","categoria_indicadores-additional-indicators","codigo-gri-418-1-en","ano_indicador-2021-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Substantiated complaints concerningbreaches of customer privacy and losses of customer data - Banrisul<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Substantiated complaints concerningbreaches of customer privacy and losses of customer data - Banrisul\" \/>\n<meta property=\"og:description\" content=\"Claims received through specific channels are classified according to the topic, item and root cause. For the matter of the present form, there is the item \u201cbanking secrecy,\u201d which belongs to the topic \u201cother topics,\u201d existing for a longer period and the \u201cLGPD\u201d (General Data Protection Act) root cause, created in 2022. In 2021, three [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"http:\/\/banrisul.centralesg.com.br\/en\/indicadores\/substantiated-complaints-concerningbreaches-of-customer-privacy-and-losses-of-customer-data\/\" \/>\n<meta property=\"og:site_name\" content=\"Banrisul\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-30T19:30:27+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"http:\/\/banrisul.centralesg.com.br\/en\/indicadores\/substantiated-complaints-concerningbreaches-of-customer-privacy-and-losses-of-customer-data\/\",\"url\":\"http:\/\/banrisul.centralesg.com.br\/en\/indicadores\/substantiated-complaints-concerningbreaches-of-customer-privacy-and-losses-of-customer-data\/\",\"name\":\"Substantiated complaints concerningbreaches of customer privacy and losses of customer data - Banrisul\",\"isPartOf\":{\"@id\":\"http:\/\/banrisul.centralesg.com.br\/en\/#website\"},\"datePublished\":\"2023-11-08T20:06:34+00:00\",\"dateModified\":\"2025-01-30T19:30:27+00:00\",\"breadcrumb\":{\"@id\":\"http:\/\/banrisul.centralesg.com.br\/en\/indicadores\/substantiated-complaints-concerningbreaches-of-customer-privacy-and-losses-of-customer-data\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\/\/banrisul.centralesg.com.br\/en\/indicadores\/substantiated-complaints-concerningbreaches-of-customer-privacy-and-losses-of-customer-data\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\/\/banrisul.centralesg.com.br\/en\/indicadores\/substantiated-complaints-concerningbreaches-of-customer-privacy-and-losses-of-customer-data\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"http:\/\/banrisul.centralesg.com.br\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Indicadores\",\"item\":\"http:\/\/banrisul.centralesg.com.br\/en\/indicadores\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Substantiated complaints concerningbreaches of customer privacy and losses of customer data\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\/\/banrisul.centralesg.com.br\/en\/#website\",\"url\":\"http:\/\/banrisul.centralesg.com.br\/en\/\",\"name\":\"Banrisul\",\"description\":\"Indicator Center\",\"publisher\":{\"@id\":\"http:\/\/banrisul.centralesg.com.br\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\/\/banrisul.centralesg.com.br\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"http:\/\/banrisul.centralesg.com.br\/en\/#organization\",\"name\":\"Banrisul\",\"url\":\"http:\/\/banrisul.centralesg.com.br\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"http:\/\/banrisul.centralesg.com.br\/en\/#\/schema\/logo\/image\/\",\"url\":\"http:\/\/banrisul.centralesg.com.br\/wp-content\/uploads\/2023\/08\/banrisul-logotipo-principal.svg\",\"contentUrl\":\"http:\/\/banrisul.centralesg.com.br\/wp-content\/uploads\/2023\/08\/banrisul-logotipo-principal.svg\",\"width\":145,\"height\":28,\"caption\":\"Banrisul\"},\"image\":{\"@id\":\"http:\/\/banrisul.centralesg.com.br\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Substantiated complaints concerningbreaches of customer privacy and losses of customer data - Banrisul","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Substantiated complaints concerningbreaches of customer privacy and losses of customer data - Banrisul","og_description":"Claims received through specific channels are classified according to the topic, item and root cause. 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